Mehdi Alipour-Hafezi; Mahshid Karimi
Abstract
Introduction: Today, hospital portals play a key role in the dissemination of information and provision of special services. Therefore, the main purpose of this study was to evaluate the status of portals of private hospitals in Tehran, Iran, in terms of their content and structure.Methods: This was ...
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Introduction: Today, hospital portals play a key role in the dissemination of information and provision of special services. Therefore, the main purpose of this study was to evaluate the status of portals of private hospitals in Tehran, Iran, in terms of their content and structure.Methods: This was a descriptive practical study. The research population consisted of the portals (n = 34) of all private hospitals in Tehran. Data gathering tool was a checklist. The data were collected through objective observation. The collected data were presented in number, percentage, and factor and criterion scores.Results: Research findings demonstrated that portals had favorable conditions in terms of contact information. They were relatively favorable in terms of page design. In addition, the portals were unfavorable in terms of page technical specifications, portal page specification, and public relationship, necessary information for patients, general information and access routes, and financial services. Moreover, they were in poor conditions in terms of patient services, page updates, public services, pharmaceutical services, research, education, and telemedicine.Conclusion: The results demonstrated that the studied portals generally had an unfavorable status. Thus, it is necessary that the results of the present study be used by the relevant authorities to increase the quality of these portals in terms of usability and services. In this respect, the use of the latest information technology is necessary.
Mehdi Alipour-Hafezi; Mahshid Karimi; Shahram Tofighi
Volume 12, Issue 3 , June 2015, , Pages 367-378
Abstract
Introduction: Portal assessment is one of major issues in developing services to users. This article is going to suggest a checklist in order to evaluate hospital portals.Methods: In this study library research method is used to study literature and evaluation checklists. In fact specialist viewpoints ...
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Introduction: Portal assessment is one of major issues in developing services to users. This article is going to suggest a checklist in order to evaluate hospital portals.Methods: In this study library research method is used to study literature and evaluation checklists. In fact specialist viewpoints are used to get reliability of the assessment tool. Afterwards AHP method is used to valuation criteria and components.Results: In this study 14 criteria and 77 components were identified and proposed. The criteria and their score were gained as follow: contact information (with 5 score); features of portal pages (with 5 score); pages design (with 4 score); updating pages (with 5 score); Information, access roads (with 5 score); Public services (with 20 score); Services to Patients (with 3 score); Patient data (with 7 score); Research and education (with 3 score); Public relationship (with 7 score); Technical features of screens (with 4 score); Telemedicine (with 15 score); Pharmaceutical Services (with 3 score); Financial Services (with 15 score).Conclusion: According to finding a checklist for assessment of hospital portals is suggested.
